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Vigour Auto Detailing seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
We are NOT a Mobile Detailing Service.


Our Norwalk address is 61 N Prospect St Norwalk OH, 44857 

Our Cleveland address is 23880 Commerce Park Suite 100 Beachwood OH, 44122 

By scheduling any service with Vigour Auto Detailing you hereby agree to all terms listed on said agreement.
Please note that to better serve our clients we require a 50% non-refundable deposit on all services to reserve appointments.

Please understand that because we are a specialized business, we cannot give a final price for services without being able to inspect the vehicle first. This ensures that we can give you our best and be properly prepared for your appointment.

To give you our best work and guarantee the highest level of satisfaction our prices are subject to the condition of the vehicle. Highly soiled and/or neglected vehicles will see an up charge to accommodate more labor and products.

If you are unsatisfied with our work or believe there is an issue with the service we provide, please contact us within 24 hours so we can act quickly to fix it. Due to the nature of how vehicles are used and exposed to potential damage we cannot be held responsible for defects found after 24 hours as we cannot guarantee we are the cause.

We require the remaining balance to be paid in full at the time of pickup. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so will result in a $100 cancellation fee.

We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company.

Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details.  

If areas such as the trunk, center armrest storage, or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove their car seats and booster seats before dropping off their vehicle. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

We reserve the right to charge each vehicle according to its condition, the type of vehicle.

We reserve the right to amend any price during the detailing should it differ from the original price.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done regarding your vehicle's interior.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

We will only clean trunks, engine bays, and sunroofs/moonroofs upon request.

We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroofs/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing about these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.   

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We only use our own detailing products and will not use products provided by customers.

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